The Ultimate 2025 Guide: 7 Essential Clark County PUD Phone Numbers And New Service Updates
Finding the correct Clark County PUD phone number can be the difference between a quick resolution and a frustrating wait, especially during a severe weather power outage or a time-sensitive billing question. As of December 20, 2025, Clark Public Utilities (CPU), which serves Clark County, Washington, operates several dedicated phone lines for specific needs—from 24/7 power outage reporting to specialized financial assistance programs. This comprehensive guide provides the complete list of essential phone numbers and critical, up-to-date information on new rates and services rolling out in 2025 and 2026.
The utility, officially Public Utility District No. 1 of Clark County, is a customer-owned service provider that manages both electricity and water services across the region. With new programs like the Electric Vehicle (EV) Managed Charging Program and adjustments to both electric and water rates recently approved by the Board of Commissioners, staying informed about the correct contact channels is more important than ever for residential and commercial customers.
The 7 Essential Clark County PUD Phone Numbers You Need Now
Clark Public Utilities maintains distinct phone lines to ensure customers are routed quickly to the correct department, whether you are reporting a downed power line or asking about your monthly bill. Always save the emergency numbers directly into your mobile phone for immediate access.
- 1. General Customer Service & Billing: 360-992-3000
This is the primary contact number for most non-emergency inquiries. It is used for questions about your monthly bill, starting or stopping service, account transfers, payment arrangements, and general information. This number is accessible 24 hours a day, 7 days a week for urgent account needs, though live agent availability for complex issues is typically limited to business hours.
- 2. Power Outage & Emergency Line (PowerLine): 360-992-8000
This is the critical number for reporting a power outage or any electrical emergency, such as a downed power line or a sparking transformer. The PowerLine is staffed 24 hours a day, 365 days a year. When calling, have your account number or service address ready. You can also check the status of a current outage via the online Outage Map.
- 3. Portland Area Customer Service: 503-285-9141
For customers who are calling from the Portland, Oregon metro area and wish to avoid potential long-distance charges, Clark Public Utilities provides this dedicated, local-call number, which connects directly to the main Customer Service center.
- 4. MyAccount Support & Technical Issues: 360-992-3400
Use this line for assistance with the online MyAccount portal, which allows you to manage your billing, monitor energy usage, and enroll in programs like EqualPay or AutoPay. This is the direct contact for technical support related to your digital account.
- 5. Financial Assistance (HEAT Program): 1-855-353-HEAT (4328)
This dedicated hotline provides automated information and scheduling for appointments related to energy assistance programs, including the Low-Income Home Energy Assistance Program (LIHEAP) and the utility's own HEAT program, which helps customers with heating costs.
- 6. Construction Services & New Service Installation: (Contact via Main Line)
While not a unique number, new construction, electric service upgrades, and commercial service requests are routed through the main customer service line (360-992-3000). Ask specifically for the Construction Services department.
- 7. Water Service & Rates: (Contact via Main Line)
Clark Public Utilities also provides water service to certain areas of the county. All inquiries regarding water service availability, billing, or the new water utility rates approved in October 2025 should be directed to the main Customer Service line (360-992-3000).
Critical Clark Public Utilities Updates for 2025 and 2026
To provide a truly current and comprehensive resource, it is vital to be aware of the recent changes and new initiatives that may affect your bill or service in the coming year. The Clark Public Utilities Board of Commissioners has been active in approving several key changes and new programs.
New Rates and Budget Adoption (2025-2026)
The cost of service for Clark County residents is seeing adjustments. In October 2025, the Board approved new rates for both residential and commercial water utility customers. These changes reflect the ongoing costs of maintaining and improving the water system infrastructure throughout the county. Furthermore, the Board adopted the 2026 budget for the electric and water utilities in December 2025, signaling the financial roadmap for the coming year.
Customers should also note a significant shift in power supply. Clark Public Utilities is scheduled to switch from the Bonneville Power Administration (BPA) to a new power supply arrangement on October 1, 2025. This transition is part of the utility’s strategy to ensure long-term, reliable, and clean energy for its more than 225,000 electric customers.
Energy-Efficiency Programs and Incentives
Clark Public Utilities continues to invest heavily in programs designed to help customers save energy and money. These programs are a key part of the utility's Clean Energy Implementation Plan (CEIP). Current incentives are available for a variety of home upgrades:
- Heat Pump Water Heater: Significant rebates are available for customers switching to high-efficiency heat pump water heaters, which can drastically reduce energy consumption for hot water.
- Window Upgrades: Incentives are offered for replacing older, inefficient windows with newer, energy-efficient models.
- Insulation and Weatherization: Programs are available to reduce energy loss through better home sealing and insulation.
To inquire about eligibility and current incentive amounts, customers should use the main Customer Service phone number (360-992-3000) and ask to speak with an Energy Counselor.
The New Electric Vehicle Managed Charging Program
In a major move to support the growing adoption of electric vehicles (EVs) in Clark County, the utility has launched the Electric Vehicle Managed Charging Program, which is slated to run through the end of 2025. This program is designed to manage the load on the electrical grid by encouraging EV owners to charge their vehicles during off-peak hours.
Participants in the program receive a financial incentive, typically a $50 bill credit for the first EV enrolled, with a lesser credit for a second vehicle. Enrolling in this program is a proactive way to contribute to grid stability and take advantage of bill savings. For enrollment details, the MyAccount Support number (360-992-3400) or the main Customer Service line is the best point of contact.
Clark Public Utilities Office Locations and Business Hours
While most issues can be resolved over the phone, in-person services are available for payments and specific customer service needs. Both Service Center locations offer 24-hour payment drop boxes for convenience.
Customer Service Office Hours
The standard business hours for customer service offices are:
- Monday – Friday: 8:00 a.m. to 5:00 p.m.
Service Center Locations
Clark Public Utilities operates two main service centers in the county:
- VANCOUVER Service Center: 1200 Fort Vancouver Way, Vancouver, WA 98663
- ORCHARDS Service Center: (A second location is available, details are best confirmed via the main website or phone number)
Whether you are dealing with a critical outage or simply have a question about the new water rates, saving these essential Clark County PUD phone numbers will ensure you connect with the right resource quickly and efficiently. Utilizing the dedicated PowerLine (360-992-8000) for emergencies and the Customer Service line (360-992-3000) for all other inquiries remains the most effective way to manage your utility services.
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