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The 5 Critical Updates You Need To Know About City Of Oxford MS Utilities (Rates, PFAS, & New Projects)

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Navigating the essential services of the City of Oxford, Mississippi, requires up-to-date information, especially with recent changes and major infrastructure projects underway. As of December 2025, residents and new arrivals must be aware of changes to electric rates, new water quality initiatives, and the distinction between the city's utility provider and the natural gas company. This comprehensive guide breaks down everything you need to know about Oxford Utilities, from starting service to understanding the latest environmental updates. The City of Oxford proudly provides its residents with four primary services through Oxford Utilities: electricity, water, sewer, and solid waste collection. However, a separate company manages natural gas, which is a common point of confusion for new residents. Understanding these providers, their rates, and their commitment to service is key to managing your home or business in the area.

Your Complete Guide to Oxford Utilities Services and Contact Information

Oxford Utilities, headquartered on McElroy Drive, is the municipal entity responsible for delivering and maintaining the core infrastructure that powers and supplies the city. For most residents, this is the single point of contact for electric, water, and sewer services.

Core Utility Services Provided by Oxford Utilities

  • Electric Service: Providing power to the city, with rates influenced by the Tennessee Valley Authority (TVA).
  • Water & Sewer Service: Managing the city's water supply and wastewater treatment.
  • Solid Waste/Sanitation: Overseeing residential and commercial garbage and rubbish collection.

Essential Contact and Office Information

For all inquiries regarding billing, starting service, or reporting a problem, use the following contact details:

  • Office Location: 300 McElroy Drive, P.O. Box 827, Oxford, MS 38655.
  • Regular Hours Phone: 662-232-2373 (Monday–Friday, 8:00 a.m. – 5:00 p.m.).
  • After Hours/Outage Reporting: 662-232-2373.

Starting, Stopping, or Transferring Utility Service

New customers or those moving within Oxford must contact Oxford Utilities to establish service. A key requirement is the payment of a deposit and a non-refundable service fee:

  • Service Fee: A $15 service fee is required for new or transferred accounts.
  • Deposits: Residential deposits vary by service (e.g., $50 for water, $25 for sanitation). Commercial/Industrial deposits are typically set at twice the average estimated monthly bill.

The Latest Utility Rate and Infrastructure Updates (2024-2025)

Staying informed about rate changes and major infrastructure investments is crucial for budgeting. Oxford Utilities is currently navigating external rate adjustments and undertaking significant projects to improve water quality and capacity.

1. Electric Rate Adjustments and TVA Influence

The cost of electricity in Oxford is directly tied to its supplier, the Tennessee Valley Authority (TVA). Recently, a wholesale rate hike of 5.25% was implemented by the TVA, which impacts the final bills for Oxford Utilities customers. The average residential electricity rate is approximately 11.81 cents per kilowatt-hour. Customers should monitor their statements for the latest Electric Rates schedule, which has been updated with a "RATES ‐ NOVEMBER 2025" designation, indicating a very current and active rate structure.

2. The $18.9 Million Water Quality and PFAS Response Project

In a major commitment to public health, Oxford Utilities is moving forward with an $18.9 million water softening project. This development is designed to address the hardness of the water supply and, critically, to include features specifically engineered to remove PFAS contaminants (Per- and Polyfluoroalkyl Substances). While Oxford Utilities has stated it does not use PFAS in its treatment processes, the proactive measure is in response to new EPA standards and detected contamination levels. Furthermore, the utility is exploring the development of a new water source near mTrade Park to ensure long-term capacity and resilience for the growing city.

3. Garbage and Recycling Collection Schedules

Solid waste management is a necessary service provided by the city. Residential areas receive garbage collection twice per week. The schedule is divided geographically:

  • North of Jackson Avenue, North of Hwy 6 West, and Rivers Hill Area: Collection on Monday and Thursday.
  • Other Areas: Collection on Tuesday and Friday.

All garbage, recycling, and rubbish must be placed at the curb by 6:00 a.m. on the scheduled day. Residents should also consult the city's website for the Holiday Schedule for any changes to pickup days.

Payment Methods and Outage Reporting for Oxford Residents

Managing your utility account has become more convenient with multiple options available for bill payment and service management.

Convenient Bill Payment Options

Oxford Utilities has modernized its billing system, offering several ways to pay your monthly statement:

  • Online Account Portal: Customers can use the Manage My Account feature online to pay bills, view statements, and check usage history.
  • Automatic Bank Draft: The most hassle-free method, allowing for automatic payments directly from a bank account.
  • Mobile App: An iPhone App is available for managing your account on the go.
  • Third-Party Services: Payment processing is also available through platforms like doxo, which accept credit cards, debit cards, or bank account drafts.

It is important to note that a recent update to the online payment option has been implemented to enhance convenience for citizens.

How to Report an Electric Outage

In the event of a power failure, immediate reporting is essential. Oxford Utilities maintains an Outage Map for customers to check the status of service disruptions.

  • To Report an Outage: Call the main office line at 662-232-2373.
  • Outage Map: Check the Oxford Utilities website for the live map to see if your outage is already reported.

It is also worth remembering that some areas of Lafayette County and Oxford are served by North East Mississippi Electric Power Association (NEMEPA), which has its own separate outage map and reporting system.

4. Natural Gas and Other Key Utility Providers

While Oxford Utilities manages the majority of services, natural gas is provided by a separate entity. This distinction is vital when setting up all utilities for a new home or business.

Natural Gas Service Provider

The primary provider of natural gas in the Oxford and Lafayette County area is CenterPoint Energy-Entex. They are responsible for providing gas services to both residential and commercial customers.

  • Natural Gas Provider: CenterPoint Energy-Entex.
  • Other Providers: Other companies like Spire Inc. and Delta Utilities also serve parts of Mississippi and may have a presence in the region.

5. Water Pressure and Quality Concerns

The city's proactive measures against PFAS contamination and the water softening project show a commitment to improving water quality. As a resident, you can access the annual Water Quality Report from Oxford Utilities to review testing results and ensure your water meets all Safe Drinking Water Act standards. The ongoing investment is a positive sign for the future quality and reliability of the Oxford water supply.

The 5 Critical Updates You Need to Know About City of Oxford MS Utilities (Rates, PFAS, & New Projects)
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