7 Crucial Steps To Permanently Delete Your EHarmony Account (The 2025 Ultimate Guide)
Deleting an eHarmony account is a two-part process that requires careful execution, especially if you have an active paid subscription. As of
The primary intention behind the two-step process—cancelling the subscription and then deleting the profile—is to prevent unexpected future charges and ensure data privacy. Whether you’ve found success, are taking a break, or are dissatisfied with the match quality or user experience, following this detailed guide will save you time and potential billing headaches. We cover the process for the desktop site, as well as the unique steps required for iOS and Android app subscriptions.
The Essential Two-Step Process: Subscription First, Deletion Second
The single most important rule for deleting your eHarmony account is to separate the Subscription Cancellation from the Account Deletion. If you skip the first step, eHarmony will continue to charge you until the end of your contract term, even if your profile is hidden or closed. You must ensure the Automatic Renewal feature is turned off before attempting to permanently delete your data.
Step 1: Cancel Your eHarmony Premium Membership (Stop Billing)
This step is where most users encounter friction, as the process differs significantly based on where you originally purchased your subscription: the Desktop Site, the iOS App, or the Android App.
A. Cancellation via Desktop Site or Mobile Browser:
- Log in to your eHarmony account on a desktop or mobile browser.
- Click on the arrow next to your profile picture (or the main menu icon) to open the dropdown menu.
- Navigate to the Data & settings section.
- Look for the Billing Information or Manage Subscription link.
- Find the option to turn off Automatic Renewal. You may be prompted to enter your password for security.
- Confirm that your subscription is set to expire at the end of the current paid term. You will receive a Confirmation Email detailing the cancellation of the renewal.
B. Cancellation via iOS (Apple ID) Subscription:
If you purchased your Premium Membership through the App Store, you cannot cancel it on the eHarmony website or app; you must use your iPhone’s settings.
- Open the Settings app on your iPhone or iPad.
- Tap on your name/Apple ID at the very top.
- Tap Subscriptions.
- Find and tap the eHarmony subscription.
- Tap Cancel Subscription and confirm.
C. Cancellation via Android (Google Play Store) Subscription:
For subscriptions purchased through the Google Play Store, the cancellation is managed through Google’s billing system.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Go to Payments & subscriptions, then select Subscriptions.
- Find the eHarmony subscription.
- Tap Cancel subscription and follow the prompts to confirm the termination of the recurring charge.
Step 2: Permanently Delete Your eHarmony Account (Data Removal)
Once your subscription has expired (or is confirmed to not auto-renew), you can proceed with the permanent deletion of your Personality Profile and all associated data. This action is irreversible, meaning your matches, messages, and Compatibility Quiz results will be lost forever.
- Log into your eHarmony account on the Desktop Site or mobile browser.
- Click the profile picture/menu icon and select Data & settings.
- Scroll down to the Profile Status section.
- Look for the link or button labeled Close Account or Delete My Profile.
- eHarmony may first offer you the option to Deactivate or Hide your profile instead. This is a temporary measure that allows you to return later. To proceed with permanent deletion, you must bypass this option.
- Follow the final on-screen prompts, which usually require you to state a reason for leaving.
- Check your email for a final confirmation that your account deletion request has been processed.
Understanding eHarmony's Refund and Data Privacy Policies
Two major areas of concern for users leaving the platform are getting a refund for unused time and ensuring their personal data is truly gone. Understanding your rights can save significant time and frustration.
The eHarmony "Cooling-Off Period" and Refund Rights
eHarmony operates under a strict refund policy tied to a "cooling-off period," also known as the Right of Rescission.
- 3-Day Refund Window: In many jurisdictions, eHarmony offers a three-day (72-hour) cancellation policy from the date of purchase. If you cancel your new subscription within this Right of Rescission period, you are generally entitled to a full refund.
- Deductions for Services: Crucially, even within the cooling-off period, eHarmony reserves the right to make "deductions for services already provided." This can include the cost of matches already sent to you.
- After the Window: If you cancel outside of the 3-day window, your subscription will simply run until the end of the paid term (e.g., the end of your 6-month contract), and no partial refund will be issued.
- How to Request a Refund: If you are within the three-day period, you should immediately contact the eHarmony Customer Care team via phone or email to formally request the refund alongside your cancellation.
Your Data Deletion Rights (GDPR and CCPA)
For users concerned about data retention, modern privacy laws provide significant protection:
- GDPR and CCPA Compliance: eHarmony is subject to the General Data Protection Regulation (GDPR) for European users and the California Consumer Privacy Act (CCPA) for California residents. These laws grant you the right to request the deletion of your personal data.
- The Deletion Request: The final step of the "Permanent Deletion" process is essentially your formal request for data removal under these laws. While your profile is removed immediately, eHarmony may retain certain transactional data (like billing records) for a longer period (often up to 7 years) to comply with financial regulations.
- Contact Customer Care: If you want to ensure all stored information, including your old Match Preferences and answers to the Compatibility Quiz, are purged, you can follow up by contacting Customer Care directly and citing your right to deletion under the relevant privacy law.
Alternative to Deletion: Hiding Your Profile
If you are simply taking a break, but anticipate returning to the online dating world, permanent account deletion is unnecessary. Instead, consider hiding or deactivating your profile.
- Hiding Your Profile: This option makes your profile unsearchable and stops you from receiving new matches. Your data remains stored, and you can log back in at any time to reactivate your profile and pick up where you left off.
- How to Hide: This option is typically found in the same Data & settings menu, often presented as an alternative before the final "Delete Account" button.
If you encounter issues with any of the steps, especially concerning recurring charges or data removal, reaching out to eHarmony’s Customer Care team is the best next step. You can contact them via their dedicated phone lines (such as 844-544-3173) or through their website’s live chat feature.
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