The Essential North Richland Hills Police Department Number Guide: 5 Ways To Connect With NRHPD Today
Knowing the correct North Richland Hills Police Department number is critical for residents and visitors in Tarrant County, Texas. With the NRHPD operating around the clock to serve the community, it is essential to distinguish between the immediate life-saving emergency line and the non-emergency contact for routine inquiries. As of December 2025, the department's contact structure is centralized, but specific divisions require dedicated attention to ensure your call is routed correctly and efficiently.
This comprehensive guide provides the most current and verified phone numbers for every situation, from reporting a non-urgent crime to obtaining accident reports or inquiring about a person in custody. We detail the main administrative office, the 24/7 dispatch line, and the physical location of the facility, ensuring you have complete topical authority on how to connect with the NRHPD.
North Richland Hills Police Department Key Contact Directory (2025)
The North Richland Hills Police Department (NRHPD) operates out of a centralized facility on City Point Drive. While 9-1-1 remains the universal emergency number, all other inquiries—including dispatch, records, and administration—are handled through a few primary lines. Here is the definitive list of essential NRHPD phone numbers and details:
- Emergency Services: 9-1-1
- Non-Emergency Police Dispatch: 817-281-1000
- Main Administration Line: 817-427-7000
- Records Section & Accident Reports: 817-427-7000
- Jail Information & Detention: 817-427-7000
- Police Chief's Office (Jeff Garner): 817-427-7001
- Physical Address: 4301 City Point Drive, North Richland Hills, TX 76180
- Administrative Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m.
The Crucial Difference: Emergency vs. Non-Emergency
A common mistake is calling the main administrative line for a non-emergency situation, which can delay your response. The most important distinction is between a life-threatening or in-progress event and a situation that requires a police officer but is not urgent.
When to Call 9-1-1 (Emergency)
The 9-1-1 line should be reserved exclusively for situations where immediate police, fire, or ambulance response is required. This includes crimes in progress, fires, medical emergencies, or any situation involving a significant and immediate threat to life or property. The NRHPD’s Technical Services Division manages the communications infrastructure that ensures rapid response to these calls.
When to Call 817-281-1000 (Non-Emergency)
The Non-Emergency Dispatch number (817-281-1000) is your primary contact for all other police matters. This number connects you directly to the 24/7 dispatch center, allowing you to speak to a Police Officer without tying up the emergency line. Use this number for:
- Reporting a crime that is no longer in progress (e.g., discovering a theft after the fact).
- Reporting a suspicious person or vehicle.
- Traffic law enforcement issues or non-injury accidents.
- General inquiries requiring an officer's response.
Connecting with Specialized NRHPD Divisions and Services
The North Richland Hills Police Department is structured into several key divisions, each responsible for specific community services. While many internal sections use the main 817-427-7000 number for initial contact, understanding their functions helps in directing your inquiry.
Uniformed Services Division: Patrol and Traffic
This division is the most visible arm of the NRHPD, responsible for uniformed police patrols, proactive traffic law enforcement, and accident investigation and reconstruction. If you need to report a traffic complaint that is not urgent, you should use the non-emergency dispatch line.
Records Section and Public Information
If you need to obtain a copy of an offense report, an accident report, or other public records, the Records Section is the appropriate point of contact. They can be reached via the main administration line (817-427-7000) during administrative hours. The department has also provided information for accessing Online Accident Reports, streamlining the process for citizens.
Jail and Detention Information
For inquiries regarding an individual arrested by the NRHPD, you should call the main administrative number (817-427-7000). The department operates a consolidated detention facility. However, for specific details on bond, release, or pre-trial services, the department often directs callers to external resources like Tarrant County Pre-Trial Release Services, which can be reached at (817) 884-1465.
Latest News and Community Initiatives from NRHPD (2024-2025)
The North Richland Hills Police Department is continually evolving its services and engaging with the community. Recent events and personnel changes underscore the department’s commitment to safety and transparency.
Recent Personnel and Leadership Changes
The department has undergone significant leadership transitions recently. In November 2024, the NRH community mourned the loss of the Assistant Police Chief. Following this, a New Chief of Police was named in February 2025, demonstrating the city's focus on maintaining strong leadership and continuity in public safety. The current Police Chief, Jeff Garner, continues to lead the department's mission.
Community Safety and Crime Prevention
The NRHPD is proactive in its community outreach. For example, the department has scheduled E-Bike Safety Community Discussions to address new trends in transportation and ensure public safety, highlighting their dedication to Crime Prevention through education. Other ongoing services include programs for Lost and Found property and extensive FAQ sections on their official website to answer common citizen questions.
High-Profile Incident Resolution
Recent police action in North Richland Hills demonstrates the department's effectiveness in resolving serious incidents. In one instance, a man was arrested after fleeing and striking a police vehicle in August 2024. In another, NRHPD detectives partnered with the Fort Worth Police Department to make arrests connected to a deadly shooting, showcasing inter-agency cooperation in Tarrant County. These events confirm the department's active role in maintaining a safe, secure community.
Final Checklist: How to Contact NRH Police Effectively
To ensure you get the quickest and most accurate response from the North Richland Hills Police Department, follow this simple checklist before dialing:
- Assess Urgency: Is it a life-or-death emergency? Call 9-1-1.
- Non-Urgent Police Need: For all other police matters requiring an officer, call the 24/7 Non-Emergency Dispatch at 817-281-1000.
- Administrative Inquiry: For records, reports, or general administration during business hours (M-F, 8 a.m. - 5 p.m.), call the main line at 817-427-7000.
- Know the Location: The physical address is 4301 City Point Drive, North Richland Hills, TX 76180.
- Be Prepared: Have the address, time, and details of the incident ready before you call to assist the Communications personnel in dispatching the correct service.
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