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The Ultimate 2025 Guide: Is There A Course Hero Phone Number? (And 5 Faster Ways To Get Help)

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Finding a direct phone number for a major online service like Course Hero can be frustrating, especially when you need a quick answer about billing, a refund, or document removal. As of December 19, 2025, Course Hero *does* provide a general customer service phone number, but it is often not the most efficient way to get your issue resolved. This comprehensive guide breaks down the official contact channels, confirms the current phone number, and—most importantly—shows you the fastest, most effective methods for getting specific help with your account, subscription, or uploaded content.

The key to successful communication with the Course Hero support team is choosing the right channel for your specific issue. While the phone line is available, their dedicated email and online support forms are typically the preferred and quickest routes for detailed requests like subscription cancellation, money-back guarantee claims, or copyright infringement notices, which require documented evidence and specific account details.

Course Hero Official Contact Information: Phone, Email, and Headquarters

While Course Hero primarily directs users to its online Help Center, they do maintain an official phone line for urgent or general inquiries, which is often cited in their Money Back Guarantee policy. It is crucial to note that for complex issues, you will likely be redirected to an email or online form to provide documentation.

Official Course Hero Phone Number (24/7 Support)

The most frequently cited and officially supported phone number for Course Hero is:

  • General Customer Support Phone Number: 1-888-634-9397
  • Availability: 24 hours a day, 7 days a week.

Note on Conflicting Numbers: You may find an older number, 1-866-634-9397, listed on third-party sites. While it may redirect, the 1-888 number is the one consistently published on their official support pages for inquiries like the Money Back Guarantee.

Primary Course Hero Email Addresses

Email is a highly effective method, especially for issues requiring you to send screenshots, receipts, or detailed explanations. The response time is typically fast for their general support inbox.

Corporate Information

This information is typically for legal or formal correspondence and not for general customer service issues like billing or refunds.

  • Corporate Headquarters Address: 2000 Seaport Blvd., Floor 3, Redwood City, CA 94063, United States.

5 Faster Ways to Contact Course Hero for Specific Issues (The Expert Method)

For most users, relying on the phone number can lead to long wait times or a request to follow up via email. The most efficient way to handle common issues is to use Course Hero’s specialized online forms and dedicated email channels. Here is how to get the fastest resolution for the most frequent user problems.

1. For Billing, Cancellation, and Refund Inquiries (The "Contact Us" Form)

If your issue is related to a subscription, an unexpected charge, or a refund request, the online Help Center form is the fastest route. This method ensures your request is logged immediately with all necessary account information.

  • Why this works: Course Hero’s support team is available 24/7 through this channel, and they explicitly state it is the quickest way to find out if you qualify for a refund under their Money Back Guarantee.
  • Action Step: Navigate to the Course Hero Help Center, click the "Contact Us" button, and select the relevant category (e.g., "Payments & Refunds" or "Subscription"). Fill out the form with your account email and detailed description of the issue.

2. For Document Removal or Copyright Infringement (DMCA Takedown Form)

If you need to remove a document you uploaded, or if you believe copyrighted material should be taken down, calling the general support line is ineffective. You must use the formal process.

  • Why this works: Content removal is a legal/copyright issue, not a customer service one. They require a formal DMCA-compliant request.
  • Action Step A (Takedown Form): Use the official Takedown Notice form on the Course Hero website to submit a formal request for copyright infringement.
  • Action Step B (Direct Email): Alternatively, you can send a DMCA-compliant request directly to dmca@coursehero.com.

3. For Tutor Account Support (Dedicated Email)

If you are a Course Hero tutor and have questions about payments, question answering, or closing your tutor account, avoid the general support channels.

  • Why this works: Tutors have a specialized support team that handles their unique issues, leading to a much faster and more knowledgeable response.
  • Action Step: Email the dedicated team at tutor-support@coursehero.com.

4. For General Account Issues (Help Center Search)

Before contacting a representative, always check the extensive Help Center. Many common issues—such as how to cancel, how to unblur, or how to earn unlocks—are answered instantly.

  • Why this works: The Help Center is constantly updated with articles on getting started, account management, and troubleshooting.
  • Action Step: Use the search bar on the Course Hero Customer Support page to look up keywords related to your problem.

5. For Subscription Cancellation (Self-Service or Email)

If you want to cancel your subscription, you have two clear options. While you *can* call the 1-888 number, the digital methods are more reliable for documenting the cancellation request.

  • Action Step 1 (Self-Service): Log into your account settings and follow the steps to cancel the auto-renewal.
  • Action Step 2 (Email): Send a clear email to support@coursehero.com from your registered email address, explicitly stating your desire to cancel your subscription. This creates a permanent record of your request.

Course Hero Contact Summary: Which Method Should You Use?

Choosing the correct contact method is paramount for a quick resolution. While the 1-888-634-9397 phone number is available 24/7, the following table summarizes the expert approach for different types of inquiries:

Type of Issue Recommended Contact Method Contact Detail Best For
Billing, Refunds, Money Back Guarantee Online "Contact Us" Form Course Hero Help Center Quickest documentation and eligibility check.
General Account Questions / Troubleshooting Phone Call 1-888-634-9397 Immediate verbal guidance.
Subscription Cancellation Email support@coursehero.com Creating a permanent, dated record of the cancellation request.
Uploaded Document Removal / Copyright DMCA Form or Dedicated Email dmca@coursehero.com Formal, legal-compliant takedown notice.
Tutor Payments or Account Issues Dedicated Tutor Email tutor-support@coursehero.com Specialized support for tutor-specific inquiries.

In short, if you need to speak to a person immediately, use the 1-888 phone number. However, for any issue requiring a paper trail or documentation (which is most common support issues), the dedicated email addresses or the 24/7 online contact form will provide a more streamlined and faster path to a resolution in 2025.

The Ultimate 2025 Guide: Is There a Course Hero Phone Number? (And 5 Faster Ways to Get Help)
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