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5 Critical Updates From The North Richland Hills Water Department You Must Know For 2025

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The North Richland Hills Water Department is undergoing significant, system-wide changes as of late 2025, impacting everything from how residents pay their bills to how they monitor their household water usage. These updates are crucial for all residents to understand, as they affect utility billing, water conservation compliance, and the future of water management across the city. The City of North Richland Hills (NRH) is committed to modernizing its infrastructure and customer service, but this transition requires active participation from the community.

This comprehensive guide breaks down the five most important and current developments within the North Richland Hills Water Department, focusing on the latest information available in late 2025. From a near-complete smart meter rollout to a brand-new utility billing system, here is everything you need to know to manage your NRH utility services effectively.

The Complete 2025 NRH Water Department Update Checklist

The City of North Richland Hills Public Works Department oversees the daily operations and maintenance of the city's water distribution and utility infrastructure. The following list details the most pressing updates and changes for residents.

1. Near-Completion of the Smart Water Meter Replacement Project

One of the most extensive infrastructure projects in North Richland Hills is reaching its final stages. As of November 2025, the city's Water Meter Replacement Project is approximately 95% complete. This initiative, which began in March 2024, is expected to finalize its remaining installations over the coming months.

The project involves replacing aging water meters across the community with new, advanced smart meters. The goal is to improve accuracy, efficiency, and customer access to data.

  • Project Status: 95% of meters in NRH have been replaced as of November 2025.
  • Contractor: Vanguard is the contractor finalizing the installations.
  • Key Benefit: The new water meters, paired with a dedicated application, provide residents with hourly water usage data. This granular data is a powerful tool for monitoring consumption, identifying leaks quickly, and adhering to the city’s water conservation measures.

2. The Mandatory Transition to a New Utility Billing System and Payment Portal

The North Richland Hills Water Department is transitioning to a completely new utility billing system and online payment portal. This change has led to temporary billing delays, as noted in an update from March 25, 2025. This transition is critical for all customers, especially those who pay online.

Customers must register with the new online payment portal to continue paying their water bill online or to set up auto pay. The city has acknowledged that the transition is taking time and appreciates the community's patience.

  • Action Required: All customers who use online payments or auto-pay must register on the new portal.
  • Billing Cycles: Utility bills are sent out once a month across eight different cycles, depending on the service area.
  • Payment Due Date: Bills are due 20 calendar days after the bill date. A late charge of 10% is applied to delinquent accounts.
  • Important Notice: The city has also issued a notice that mailed checks and transactions from bank bill pay services are taking longer than expected to be received, which could result in past-due notices.

For questions regarding establishing new service, disconnecting service, or any billing inquiries, customers should contact the NRH Water Office directly at 817-427-6200.

3. Permanent Landscape Watering Restrictions Are in Effect

North Richland Hills, like many cities in Texas, has made outdoor watering restrictions a permanent part of its Water Conservation Plan. This is a crucial measure to address ongoing challenges related to water availability, population growth, and extended drought periods. These permanent rules govern when and how you can use sprinklers or irrigation systems for your lawn and landscaping.

Understanding these restrictions is key to avoiding unnecessary water waste and potential fines.

  • Sprinkler/Irrigation Ban: No watering with sprinklers or irrigation systems is allowed between 10 a.m. and 6 p.m. any day of the year.
  • Exempt Watering Methods: Lawns and landscaping may be watered on any day, at any time, using a handheld hose, drip irrigation, a soaker hose, or a tree bubbler. These methods are designed to be more efficient and target water directly to the root zone.
  • Conservation Tips: The NRH Water Department strongly recommends changing the battery in your sprinkler timer annually, coinciding with changing your smoke alarm battery, as this simple step can save thousands of gallons of water.

4. Water Quality Remains High and the Lead Check Initiative Continues

The water provided by the City of North Richland Hills consistently meets or exceeds all state and federal drinking water requirements, ensuring high-quality, safe water for its residents.

The city sources its water from the Tarrant Regional Water District (TRWD), which draws from multiple reservoirs, including Eagle Mountain Lake, Cedar Creek Lake, and Lake Benbrook. The water is treated at the TRWD facilities before distribution.

  • 2024 Water Quality Report: The city's 2024 Drinking Water Quality Report, a summary of the water quality provided to customers, will be made available to the public on or before July 1, 2025. This report uses data from the most recent testing period.
  • NRH Lead Check Initiative: In 2024, the city launched the NRH Lead Check initiative. This program is part of the city’s compliance efforts with the Environmental Protection Agency’s (EPA) Lead and Copper Rule, a federal regulation designed to minimize lead and copper in drinking water.
  • Water Appearance: Occasionally, customers may notice a cloudy appearance in their water. For example, a notice from September 2024 explained that this is typically due to air trapped in the lines and is not a water quality issue.

5. How to Establish New Service or Manage Existing Accounts

Whether you are a new resident or need to make changes to an existing account, the process is managed through the NRH Water Office. The shift to the new utility billing system has streamlined some processes, but initial setup still requires direct communication.

To establish a new water service, residents must contact the Water Office. The office handles all aspects of utility service establishment, disconnection, and billing management. The new Municipal Online Services portal allows users to create an account to view details, manage single and multi-accounts, and utilize e-Billing. This is the primary platform for managing your account details under the new system.

It is important to keep your contact information updated with the Water Office to ensure you receive timely alerts and notifications regarding billing delays, water main breaks, or any necessary conservation measures.

Summary of Key Entities and Contact Information

The North Richland Hills Water Department operates under the larger Public Works Department, working closely with external entities like the Tarrant Regional Water District (TRWD) and the Environmental Protection Agency (EPA) to ensure service and compliance. The ongoing projects, especially the smart meter rollout and the new Utility Billing System, represent a significant investment in modernizing NRH utility services.

For immediate assistance with billing, service setup, or disconnections, contact the Water Office at 817-427-6200. For detailed information on water quality, the 2024 report will be available online by July 1, 2025.

5 Critical Updates from the North Richland Hills Water Department You Must Know for 2025
north richland hills water department
north richland hills water department

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