The Official Course Hero Telephone Number: 5 Fastest Ways To Get Support In 2025
Finding the direct telephone number for Course Hero customer support can be a frustrating experience for many users. As of December 2025, while the company primarily steers its millions of users toward its extensive online Help Center, there *is* an official, 24/7 phone number available for urgent inquiries, which is often the quickest path for resolving complex billing or account issues.
The confusion stems from Course Hero's strategy of prioritizing its digital support channels—email, a detailed knowledge base, and a submission form—to manage the high volume of requests related to study resources and platform usage. However, for immediate assistance with sensitive matters like a subscription charge or a refund request, knowing the direct line is essential for a fast resolution.
Official Course Hero Contact Information and Support Channels
For users seeking immediate, voice-to-voice assistance, the following is the most current and verified contact information for Course Hero. It is crucial to note that while a phone number exists, their online support form is often the most documented and efficient method for most non-urgent issues.
The Direct Course Hero Telephone Number (24/7)
- Official Customer Support Phone Number: 1-888-634-9397
- Availability: 24 hours a day, 7 days a week
- Best For: Immediate assistance, urgent billing inquiries, subscription cancellation issues, and complex account problems.
While some older or unverified sources may list a slightly different 866 number, the 1-888-634-9397 number is consistently listed on the official Course Hero contact pages and is generally considered the most reliable direct line.
Course Hero Email and Online Support
For all other inquiries, especially those that require documentation or detailed explanation, the digital channels remain the company's preferred and most efficient method.
- General Email Support: support@coursehero.com
- Tutor Inquiries: tutor-support@coursehero.com
- Primary Contact Method: The online "Contact Us" form via the Course Hero Help Center. This method ensures your request is properly categorized and routed to the correct support team (e.g., Payments & Refunds, Using Course Hero, Account Issues).
The 5 Fastest Ways to Get Help from Course Hero Support
Knowing the right channel for your specific issue will drastically reduce your wait time and lead to a faster resolution. Course Hero's support system is optimized for digital submissions, but the phone is best for high-priority concerns.
1. Urgent Billing and Refund Requests: Call the 24/7 Number
If you have been charged unexpectedly, need to request a refund, or are having trouble with a subscription charge, calling 1-888-634-9397 is your best first step. These issues are often time-sensitive and require direct verification of payment details, which is best handled over the phone. Be prepared to provide the name on your credit card, the last four digits, and any confirmation number you may have.
2. Account Access and Login Problems: Use the Help Center Form
If you are locked out of your account, forgot your password, or need to update your email address, the online support form is highly effective. Navigate to the Course Hero Help Center, select "Contact Us," and choose the appropriate category. This process automatically captures your account details (if you can log in) or guides you through recovery steps.
3. Issues with Study Resources or Content: Search the Knowledge Base First
Before contacting support, check the extensive knowledge base in the Course Hero Help Center. Most common questions about uploading documents, unlocking study resources, or using the platform's features are answered in the articles under "Using Course Hero" or "Getting Started." If you can't find an answer, submit a detailed request via the "Contact Us" form.
4. Tutor-Specific Questions: Use the Dedicated Email
If you are a Course Hero Tutor or have questions specifically about tutoring services, earnings, or the tutor application process, bypass the general support channels. Send your inquiry directly to tutor-support@coursehero.com. This ensures your message is handled by the specialized team responsible for the tutor community.
5. DMCA and Copyright Concerns: Use the Official Takedown Portal
For issues related to copyright infringement, intellectual property, or DMCA takedown requests, Course Hero has a dedicated legal process that is separate from general customer support. Searching for "Course Hero DMCA" will lead you to the specific legal portal, which is the only correct way to submit a formal takedown notice.
Tips for Contacting Course Hero Customer Support
To ensure your interaction with Course Hero support is as smooth and efficient as possible, follow these best practices, regardless of whether you call the telephone number or use the online form:
Be Detailed and Specific
When submitting a request, include all relevant information upfront. If it's a billing issue, provide the transaction date, amount, and the last four digits of the card used. If it's an account issue, include your username, registered email address, and any error messages you received.
Check Your Spam Folder
If you use the online contact form or email support, be sure to check your spam or junk folder for the reply. Course Hero's response time is generally fast, but their automated emails can sometimes be filtered by email providers.
Reference the Help Center
Before calling the 24/7 number, briefly check the Help Center. If you can reference an article or policy you've already read, it shows the support agent you've done your due diligence, which can expedite your service.
Understand Course Hero's Primary Focus
Remember that Course Hero is an online learning platform (part of the Learneo family of brands) based in Redwood City, California. Their operational focus is on providing millions of course-specific study resources, and their support structure is optimized for digital interaction. The phone number is a critical backup, but the online system is their primary engine. By understanding this structure, you can choose the best method for your specific need.
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