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5 Secret Ways To Contact Course Hero Customer Support (And The REAL Phone Number For Refunds)

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Finding a direct Course Hero contact phone number can feel like searching for a specific textbook page in a massive library. As of late 2025, Course Hero, an online learning platform providing study resources, AI homework help, and 24/7 tutor support, primarily directs its users toward its comprehensive online Help Center and submission forms for general inquiries, a common practice for modern digital services. However, for users facing urgent issues like billing discrepancies, subscription cancellations, or the need for a quick refund, a specific phone number and dedicated email channels are available and often prove to be the most effective routes for a swift resolution.

This in-depth guide cuts through the confusion to give you the most current and effective ways to contact the Course Hero Customer Support team, detailing exactly which method you should use for your specific issue—from account management to critical copyright matters. We will reveal the direct line for urgent requests, the specialized email addresses you need to know, and the fastest way to get your account or content issues resolved in 2025.

The Direct Line: Course Hero Contact Phone Number (Best for Billing & Cancellation)

While Course Hero's official self-service resources encourage using the online Help Center for most questions, a dedicated phone number remains the most powerful tool for time-sensitive, financial, and account-related problems.

The Official Course Hero Customer Service Phone Number

  • Primary Phone Number: 1-888-634-9397
  • Availability: The support line is often cited as being available 24 hours a day, 7 days a week, making it ideal for users in different time zones or with urgent needs.
  • Best Used For:
    • Subscription Cancellation
    • Billing and Payment Issues (e.g., unauthorized charges)
    • Refund Requests (e.g., Money Back Guarantee claims)
    • Account Access Problems (e.g., login failure)

Pro-Tip for Phone Contact: When calling, be prepared to provide your account details, including the email address associated with your Course Hero account and, for billing issues, the name on the credit card and the last four digits of the card used for the transaction. This preparation will significantly speed up the resolution process. The phone number is often the best choice for users who prefer immediate, verbal communication over waiting for an email response.

The 5 Most Effective Ways to Contact Course Hero Support in 2025

Beyond the direct phone line, Course Hero maintains several highly specialized contact channels. Choosing the correct channel is the key to getting a fast and accurate response from the right department.

  1. The Online Support Submission Form (General Inquiries)

    2. This is Course Hero's preferred and most common method for general customer support. The form is located within the "Contact Us" section of the official Help Center. It functions as a structured email submission system, ensuring you provide all necessary details upfront.

    • How to Use: Navigate to the Course Hero Help Center and select "Submit a request."
    • Key Advantage: The form is dynamic. For billing issues, it prompts you for the necessary payment details (like the last 4 digits of your credit card), immediately routing your request to the correct financial support team.
    • Best Used For: General questions, technical issues (website bugs), content unlock problems, and initial account inquiries.
  2. The Dedicated DMCA / Copyright Takedown Email

    3. For professors, educators, or students concerned about their intellectual property being posted on the platform, Course Hero has a specific and legally mandated channel for Digital Millennium Copyright Act (DMCA) takedown requests.

    • DMCA Email Address: dmca@coursehero.com
    • Critical Requirement: You must follow the official Course Hero Copyright Policy, which requires specific statements and information (like the infringing URL and proof of ownership) to process the request.
    • Best Used For: Reporting copyright infringement, requesting the removal of your personal or institutional content, or submitting a formal takedown notice.
  3. The General Support Email Address

    4. For users who prefer to use their own email client or need to attach multiple documents (like screenshots or bank statements) to their request, the general support email is a reliable alternative to the online form.

    • Support Email Address: support@coursehero.com
    • Best Used For: Sending detailed follow-ups, attaching evidence for a claim, or when the online form is unavailable. This is also a common route for subscription cancellation requests.
  4. The Tutor Support Email (For Expert Tutors)

    5. If you are a Course Hero tutor or are applying to become one, your inquiries are handled by a separate, dedicated team to streamline the process for their expert network.

    • Tutor Email Address: tutor-support@coursehero.com
    • Best Used For: Questions about the tutor application process, payment for tutoring services, technical issues with the tutor platform, or managing your tutor profile.
  5. Social Media Channels (For Quick Initial Response)

    6. While not a channel for sensitive account details, reaching out via social media can sometimes provide a faster initial response or a public acknowledgment of a widespread issue.

    • Channels: @CourseHero on X (Twitter) and Facebook.
    • Best Used For: General questions, asking for a status update on an existing ticket, or drawing attention to an issue where you haven't received a timely email response. Always switch to email or phone for sharing private account information.

When to Choose Phone vs. Email vs. Form Submission

The efficiency of your support experience with Course Hero depends heavily on matching your problem to the correct contact method. Here is a quick breakdown to help you decide:

Use the Phone Number (1-888-634-9397) When:

  • Your issue is urgent and involves money, such as an unexpected charge or an immediate need to cancel a subscription to stop a renewal.
  • You have already submitted an online request and need to follow up quickly to speak with a live person.
  • You prefer to verbally explain a complex billing or account issue that might be difficult to detail in a written form.

Use the Online Form or General Email (support@coursehero.com) When:

  • Your issue is a general technical problem, such as a broken link, a document upload error, or an inability to access a specific feature.
  • You need to resolve a non-urgent account issue, like updating your profile information or checking the status of a content submission.
  • You need to provide detailed screenshots or a long, written explanation of the issue, which is better documented via email.

Use the Specialized Emails (DMCA or Tutor Support) When:

  • DMCA: You are a copyright holder (e.g., a professor, university, or publisher) and need to legally request the removal of content. This is a formal, legal process that must use the dedicated email address (dmca@coursehero.com).
  • Tutor: Your question relates specifically to your role, pay, or platform access as an Expert Tutor on the Course Hero network.

Course Hero Entity List for Topical Authority (LSI Keywords)

To ensure this guide is comprehensive and covers all related search intent, here is a list of relevant entities and concepts related to Course Hero's services and support structure:

  • Core Services: Study Documents, AI Homework Help, 24/7 Tutor Support, Textbook Solutions, Practice Problems, Course Advisor.
  • Account Management: Subscription Cancellation, Billing Issues, Refund Policy, Money Back Guarantee, Account Settings, Payment Methods, Premier Membership.
  • Content & Legal: DMCA Takedown Request, Copyright Policy, Academic Integrity, Content Quality, Document Uploads, Unlocks, Study Resources.
  • Support Channels: Customer Support Team, Help Center, Online Submission Form, Support Ticket, Live Chat (for tutors), Social Media Support (X/Twitter, Facebook).
  • Key Personnel/Locations: Andrew Grauer (CEO), Terry Parks (DMCA Agent), Menlo Park (California Headquarters).

By utilizing the specific phone number for urgent financial matters and correctly routing all other inquiries through the specialized email addresses or the online form, you can navigate Course Hero's customer support system with maximum efficiency in 2025.

5 Secret Ways to Contact Course Hero Customer Support (And The REAL Phone Number for Refunds)
course hero contact phone number
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